The IT team that stays involved.
Simple IT is a locally owned Indianapolis company. Since 2016, we've helped growing businesses hand off their technology to a team that answers the phone, plans ahead and takes ownership.
Our story
Why Simple IT exists.
Simple IT started with a pattern we kept seeing: a 40-person business with smart people, real customers, and nobody who actually owns IT. Someone is doing it on the side, usually the person who was already too busy. The owner knows it's a risk but can't justify a full-time hire.
We built a company around solving that specific problem: giving growing businesses an IT partner that understands what a missed onboarding step, an unanswered security questionnaire, or a lingering access issue actually costs.
At a growing business, IT failures don't stay in IT. A new hire without the right access can't contribute. A former employee with lingering credentials creates risk. A customer's security review can expose that no one owns a clear answer. These aren't IT problems. They're business problems that happen to start in IT.
The businesses we work best with eventually stop thinking about IT altogether. That's what we're building toward.
Today we support businesses across Central Indiana, from 10-person offices to companies with 200 employees. Some have been with us for years and grown many times over along the way.
— Thomas, Founder
How we work
What you can count on.
We pick up.
A real person answers, responds fast and follows through until it's fixed. Typical first response: under an hour.
We plan ahead.
Regular planning reviews keep your technology ahead of your growth, so there are no surprise projects or surprise bills.
We own it.
Your systems, accounts, vendors and documentation are our responsibility, not yours.
We speak plain English.
No jargon, no scare tactics. Clear answers and clear pricing.
Our values
What you should expect.
Adaptable.
Every business is different, so you won't get a cookie-cutter plan. We build around how your team works, what you already have and where you're headed.
Methodical.
Good IT doesn't happen by accident. We document everything and follow proven processes, so problems are traced and fixed quickly.
Empathetic.
Every ticket is a person with a deadline and customers depending on them, not just a technical item to close.
How onboarding works
The LIFT Framework.
Every new client goes through our LIFT Framework, a structured onboarding process that moves IT to us without disrupting your day.
- STEP 1
Learn
We start by understanding your business: your tools, where IT creates friction and where you're going.
- STEP 2
Integrate
Devices, security, access management and support are brought under a single managed system, without disrupting your day.
- STEP 3
Fortify
We close the gaps in security, compliance readiness, backup and recovery, and identity management.
- STEP 4
Transform
IT becomes a dependable capability that grows with your business, without adding internal hires.
Meet the team
The people behind the support.
Our Indianapolis team handles on-site work and client relationships. Specialists across time zones extend our coverage, so issues get worked early and late in the day.
Let's see if we're a fit.
Book a 15-minute call. Tell us how your business runs and where IT gets in the way. We'll tell you honestly how we'd help, or whether someone else would be a better fit.