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Senior Technology Advisor

Location: Indianapolis, IN

 

Salary: $70,000 per annum, plus performance-based commission

 

About Us

 

Simple IT is a technology solutions company, offering comprehensive IT solutions to our clients. We thrive on our POD-based team structure, designed to foster collaboration, streamline processes, and ensure exceptional service delivery.

 

Role Overview

 

We're seeking a seasoned Senior Technology Advisor to lead the technical team within each POD. You'll handle more complex technical tasks while providing guidance and mentorship to our Junior Technology Advisors. With your advanced understanding of cloud-based tools and IT support practices, you'll resolve client issues and help optimize their IT environments.

 

The ideal candidate has a deep technical expertise, coupled with a drive for consistently delivering top-notch service to our clients. You're not only a problem solver but also a mentor who inspires and educates your team.

 

Responsibilities

 

  1. Lead the technical team within your POD, providing guidance and mentorship to Junior Technology Advisors.

  2. Handle more complex technical tasks that require a deep understanding of IT systems and practices.

  3. Utilize advanced knowledge of cloud-based tools to help clients resolve issues and optimize their IT environments.

  4. Ensure the technical team within your POD maintains a high level of reliability and consistency in service delivery.

 

Education & Certifications

 

  1. Bachelor's degree in Computer Science, Information Systems, or a related field.

  2. Preferred certifications:

    1. Google Workspace Administrator certification

    2. Apple Certified Support Professional (ACSP), Apple Certified IT Professional, or similar

    3. Microsoft 365 Certified: Modern Desktop Administrator Associate

    4. Microsoft 365 Certified: Enterprise Administrator Expert

 

Requirements

 

  1. Proven experience as a Senior IT technician or in a similar leadership role.

  2. 4+ years of experience managing Windows and Microsoft 365 environments

  3. 3+ years experience managing Apple devices (macOS, iOS, iPadOS)

  4. Advanced understanding of cloud-based tools and IT support practices.

  5. Excellent communication abilities with a strong aptitude in problem-solving.

  6. Demonstrated ability to inspire and educate a team, driving consistent performance.

  7. Detail-oriented, self-starter capable of documenting client technology environments and suggesting improvements

 

Benefits

 

  1. Competitive annual salary of $70,000 with potential for bonuses.

  2. Opportunity to be part of a collaborative and dynamic team in a rapidly growing technology solutions company.

  3. Comprehensive benefits package

  4. 20 days PTO

 

How to Apply

 

If you're a technical expert with a knack for leadership and a drive for consistent performance, we'd love to hear from you. Interested candidates who align with these responsibilities and qualifications are encouraged to send their resume to jobs@simpleitindy.com.

 

Simple IT Inc is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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