Junior Technology Advisor
Location: Indianapolis, IN
Salary: $50,000 per annum
Simple IT is an emerging Managed Service Provider (MSP) known for delivering bespoke, state-of-the-art IT solutions. Our focus is on a service-first approach, collaborating with clients to craft and implement tailored IT strategies that truly meet their needs.
We're seeking a Junior Technology Advisorwho is personable, assertive, and possesses a deep familiarity with cloud-based tools.In this role, you'll be able to combine your passion for technology with your natural social skills. You'll find satisfaction in providing superior customer service, solving complex problems, and helping clients maximize the benefit they gain from our services. You'll enjoy a steady and consistent work schedule, allowing you to plan and balance your personal life.
Use your strong social skills to provide superior customer service, addressing client inquiries, and resolving issues both remotely and on-site.
Leverage your assertiveness to decisively solve problems related to various cloud-based tools.
Collaborate with the technical team to ensure prompt and effective resolution of client issues.
Use your cloud-based tools expertise to assist clients in troubleshooting and resolving issues.
Maintain a consistent work schedule, ensuring availability to clients during regular business hours and for emergency support when necessary.
Contribute to our knowledge base by documenting common issues and solutions for future reference.
Our company values your contribution and provides competitive remuneration. We also provide ample opportunities for professional development and growth within our organization.
Proven experience as a Junior Technology Advisoror similar role, preferably with a focus on cloud-based tools.
1-3 years of experience managing Windows or Microsoft 365 environments
1-3 years experience managing Apple devices (macOS, iOS, iPadOS)
Exceptional communication and customer service skills.
Excellent problem-solving skills and decisiveness.
Proficiency with cloud-based tools and platforms.
Experience in a customer-facing role in the MSP or IT industry
A Bachelor's degree in IT, Computer Science, or a related field is preferred. Relevant experience, particularly with cloud-based tools, will also be highly considered.
How to Apply
If you're a technical expert with a knack for leadership and a drive for consistent performance, we'd love to hear from you. Interested candidates who align with these responsibilities and qualifications are encouraged to send their resume to email@example.com.
Simple IT Inc is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.